Skip to content
Tax Exemption Easy Returns Rewards Call to order Military Discount Find Jeffers Near You

Refund policy

Return Information

30 Day Guarantee Return Policy:

If you are not completely satisfied with an item purchased from Jeffers, simply return it with proof of purchase within 30 days of the delivery date for a refund at the original purchase price. Some exceptions apply.

Vaccines Shipping Restrictions:

  • Vaccines cannot ship to: Canada, Minnesota, P.O. Box
  • Vaccines are non-returnable.
  • Expedited shipping is strongly recommended to keep vaccines at ideal temperatures.
  • We also strongly encourage the purchase of a cooler and additional ice packs.
  • Vaccine shipping is non-refundable.

Refund Exceptions:

  • Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable except due to a shipping error or manufacturer defect.
  • All vaccines and prescription drugs are non-returnable and non-refundable.
  • Saddles, saddle pads, and bits must be returned in new and unused condition.
  • Horse blankets and sheets may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
  • Electronic training equipment, collars, clippers, and clipper blades may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
  • Personalized, monogrammed or custom items are not returnable. If inaccurate, please provide verification for return assistance.
  • All items showing signs of use will not be refunded unless defective or inoperable.
  • Items marked as Final sale or No returns may not be returned.
  • Jeffers gift cards cannot be returned or redeemed for cash or credit except where required by law.
  • Return items via mail or in-store. Opened items may have a restocking fee if unable to be resold. Defective items come with a provided shipping label. However, for items ordered in error or due to remorse, the customer is responsible for return shipping.

Return address:

Jeffers Inc
ATTN: RETURNS
310 W. Saunders Rd.
Dothan, AL 36301-8622

Damaged or missing parts:

Contact Jeffers Customer Service at 1-800-533-3377 within 3 days of delivery for resolution.

Disclaimers:

Jeffers is committed to providing you with fair and competitive pricing. Prices are subject to change without notice. Jeffers disclaims responsibility for pricing errors.

Jeffers also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturer's label should always be followed. NO Jeffers employee is authorized to recommend any deviation from label usage. Comments and statements regarding products are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.

Risk of Loss & Package Delivery Safety Notice

Jeffers is not responsible for misdirected, weather-delayed, undeliverable, stolen, or lost packages after delivery. All items purchased from Jeffers are made pursuant to a shipment contract, meaning the risk of loss and title pass to you once the order is delivered to the carrier. Please note that once a product has shipped, it is considered a completed sale.

We understand the stress and inconvenience of discovering that a package is missing upon arrival. To help safeguard your deliveries, consider the following options if you will not be available to receive your order:

  • If permitted, have your package delivered to your workplace.
  • Arrange delivery to a trusted friend, relative, or neighbor.
  • Request a signature for delivery by adding a note in the comments box at checkout.
  • Use available carrier tools to redirect undelivered packages:
    • USPS Package Intercept (fee applies) can redirect a shipment to your local post office or another domestic address.
    • FedEx Delivery Manager allows you to set delivery times or redirect shipments (fees may apply) and offers free holds at a FedEx location.
  • If needed, provide instructions in the checkout comments for a less visible drop-off location.

Jeffers reserves the right to amend or change the returns policy at any time.

Contact information:

To inquire about your order or for help with a return, call 1-800-533-3377, by email customerservice@jefferspet.com, or via our LiveChat Customer Service.