FAQ - Frequently Asked Questions

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Economy Shipping (approximately 5-14 days) is available for $4.99 or Free for orders over $49. Some Economy shipping methods do not have active tracking. Standard shipping (approximately 3-7 days) there is an additional $4.99 upgrade charge for this upgraded service. Neither methods have a select postal service.

Orders are shipped via FedEx, UPS, or USPS. You can select your preferred shipping method at checkout.

It just means your items is oversized or heavy and needs additional shipping charges applied.

Vaccines are temperature-sensitive and need to be delivered promptly. Shipping them early in the week ensures they do not sit in transit over the weekend. The handling of vaccines will be indicated on the product page.

To ensure safe arrival on all vaccine orders, we ship vaccine and none vaccine orders separately. Often this will apply separate shipping methods to each item.

This means the item(s) you have purchased are not being sent directly from the Jeffers Warehouse but from one of our venders. Please allow additional shipping times for these items.

Most orders are shipped within 24-48 hours of being ordered. Vaccine orders will only ship Monday- Wednesday and Thursday (only Next Day). Economy orders will arrive within 10 business days, Standard orders will arrived within 7 business days.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a las preguntas más frecuentes.

No at the moment that is not something available online. You can contact our customer service at 1-800-533-3377

Your shipping method will determine how quickly your order arrives? Economy orders typically arrive within 2 weeks from being processed. Standard order typically take 1 week from being processed. Next day air and 2nd day air will arrive 1-2 days after order is shipped. Vaccine orders will only ship Monday - Wednesday.

Inventory levels can change rapidly. An item may become unavailable between the time you place it in your cart and the time you complete your order.

Yes, we offer a price match guarantee. Please call 1-800-533-3377 for assistance.

You will not be charged for back-ordered items. Items will be refunded, and if there are additional items on order they will ship.

To make any changes to your Autoship orders please log into your account, then click "Subscriptions" up at the time. Here you can make any changes you need.

Most discount offers for products are already taken off the product price, there maybe a coupon directly on an product page. Welcome offers are only available for new email or sms subscribers.

If you have been approved please log into your Jeffers account with the email that was submitted on the form. If you have any questions please contact customer support by calling 1-800-533-3377.

Click "log in" at the top, enter your email and you will receive a code directly to your inbox. Once you have done this it will create an online account for you.

Yes, you can either make the request via live chat or by calling 1-800-533-3377

Going forward you should not need an online account password. Make sure you are using the correct email associated with your Jeffers account.

Yes, all online orders will appear on the "order" tab in the "my account" section. To check the shipping status please check your email. You should have received an email with tracking information.

If you are having trouble navigating our new site, please contact customer service for assistance.

Yes! While we may automated responses during off hours. Every conversation you have with at Jeffers is a real person!

Use the navigation to select which animal you are looking for. We have select department pages for each animal we offer supplies for.

As you are shopping you can add items to your cart. After you have added items, you can click the cart icon in the top right hand section of your screen.

Gift Cards and Coupon code can be applied directly in checkout. Discount codes should be entered In the "Discount code" block. If you are a rewards member make sure you are logged in and rewards will appear to redeem directly in checkout. To use a gift card please make sure you are logged in with the correct email, then you can select the payment option in checkout.

Items will stay in your cart as long as there is inventory. Putting an item in your cart does not reserve the item.

Our site uses SSL encryption to ensure that your personal information is secure. Look for the padlock icon in your browser's address bar.

Inventory levels can change rapidly. An item may become unavailable between the time you place it in your cart and the time you complete your order.

Please view any email you have received from Jeffers, scroll down and hit "unsubscribe"

All items listed in the catalogs will have a listed "product/sku number" if you type that or the title of the product in the search bar the item(s) should appear for purchase.

Hazardous charges, also known as hazmat fees or dangerous goods surcharges, are fees paid to transport hazardous materials.These fees help cover the costs of safety and compliance with regulations.

You can request a paper catalog by clicking here. Or you can view our most recent catalogs online here.

Our warehouse is located in Dothan AL. 310 West Saunders Road Dothan AL 36301

Yes, while we do not ship these directly from the Dothan warehouse. Jeffers does sell pharmacy items with a valid vet prescription.

Some products we sell have state restrictions based on ingredient restrictions set up by your state government. You can contact our customer service at 1-800-533-3377 or email customerservice@jefferspet.com for more information.

Yes, we have a veterinarian on staff to assist with product and prescription questions.

A crossed-out price indicates that the item is currently on sale or discounted from its original price.